SHIPPING POLICY
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HOW WILL MY ORDER BE DELIVERED?
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If you live in South Africa, your order will be delivered via a door-to-door courier service. The cost of R100.00 will be added to your order. Please make sure there is someone at your address between 8am and 5am Monday to Friday.
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WHEN WILL MY ORDER BE DELIVERED?
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We ship orders on Monday to Friday at 3pm.
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Orders placed before 11am Monday to Friday will be dispatched on the day, orders placed after 11am will ship the following afternoon. Orders take 1 working day to arrive from date of shipping.
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Any orders placed in Port Elizabeth are free delivery
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CAN I TRACK MY ORDER?
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Yes! We will send you a tracking number once your order is dispatched. You may trace your order, using the tracking number we send you.
RETURN POLICY
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We hope that you will be satisfied with any purchases made on our online store.
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However, if for any reason you are not completely satisfied, please notify us within 7 (seven) days of your receipt of goods. Please send us a picture with your request to:
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We will offer a refund, exchange or replacement on all products returned, provided that they are in their original, unopened, unused and undamaged condition.
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Should an exchange or refund be requested, you will be liable for the courier costs incurred. Any surplus funds will be allocated in the form of a cash discount for our online store.
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We will consider the condition of the goods being returned before making a refund or exchange.
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We do not issue refunds on any products that have been open or used.
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We will always try our best to assist with refunds where necessary.
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Thank you for shopping with us.